Shannon Hotel Supplies Returns Policy

Shannon Hotel Supplies Ltd are dedicated to ensuring our customers are completely satisfied with their purchases .  Our returns policy is designed to provide flexibility and support, ensuring a hassle-free return process. Please read the details below to understand our returns policy and procedures.

Change of Mind

We understand that sometimes you may change your mind about a purchase. Our policy includes:

  • Eligibility: You can return items within 30 days of purchase if they are unused and unopened.
  • Condition: Items must be in their original packaging, with all seals intact and no signs of use.
  • Process: To initiate a return, please contact our customer support team at [email protected] with your order details. Our team will guide you through the return process and provide instructions for returning the item.

Faulty Light Equipment

We are committed to providing high-quality products. If you receive faulty light equipment, our policy is:

  • Replacement: Faulty light equipment can be replaced within 60 days of purchase.
  • Condition: The item must be returned in its original packaging with proof of purchase.
  • Process: Contact our customer support team at [email protected] to report the fault and arrange for a replacement. Please provide details of the fault and your order number.

Heavy-Duty Equipment

For heavy-duty equipment, we offer specific return and repair options:

  • Free Warranty Call-Out and Repair: Heavy-duty equipment that is faulty can be eligible for a free warranty call-out and repair service, provided it has been used and unboxed.
  • Terms and Conditions: The terms and conditions for returning heavy-duty equipment will be discussed at the point of sale. These terms will cover warranty details, repair processes, and any applicable charges.
  • Process: To report a fault or arrange for a warranty call-out, please contact our customer support team at [email protected] with your purchase details and a description of the issue.

General Return Instructions

  • Contact Customer Support: For all returns, please reach out to our customer support team at [email protected] to initiate the process. Provide your order number, details of the item, and the reason for the return.
  • Shipping: Ensure that the returned items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your protection.

Important Notes

  • Refunds: Refunds for eligible returns will be processed once we receive and inspect the returned items. Refunds will be issued to the original payment method.
  • Non-Returnable Items: Certain items, such as custom orders and perishable goods, may not be eligible for return. These exclusions will be clearly communicated at the time of purchase.
  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or faulty items).

Contact Information

For any questions or assistance regarding our returns policy, please contact us at:

Email: [email protected]

Our team is here to help and ensure your return process is as smooth and efficient as possible. Thank you for choosing Shannon Hotel Supplies Ltd.