Shannon Hotel Supplies Delivery Policy

At Shannon Hotel Supplies Ltd, we are committed to providing a seamless and efficient delivery experience for our customers throughout Ireland. This document outlines our delivery policies, procedures, and guidelines to ensure you have a clear understanding of our services and expectations.

Nationwide Delivery

We proudly offer nationwide delivery services, covering both box parcels and pallet shipments to meet diverse customer needs. Our aim is to ensure timely and safe delivery of your orders.

Box Delivery

For box parcels up to 30 kg:

  • Delivery Fee: A standard delivery fee of €10 per box (plus VAT) is applicable for deliveries via Fastway Couriers.
  • Free Delivery: We offer free delivery for orders exceeding €250, providing exceptional value to our customers.
  • Shipping Partner: Fastway Couriers are our partner for box deliveries. They ensure that your parcels reach you promptly and in excellent condition.
  • Delivery Time: Standard delivery times for box parcels range from 3 to 5 business days, subject to stock availability and order volume.

Pallet Delivery

For larger shipments requiring pallet delivery:

  • Delivery Charges: Pallet delivery charges are determined at the point of sale, based on the delivery location, weight, and size of the shipment. These charges will be clearly communicated during the purchase process.
  • Terms and Conditions: Specific terms and conditions related to pallet deliveries will be discussed and agreed upon at the time of purchase, ensuring transparency and mutual understanding.
  • Delivery Time: Pallet deliveries typically take between 5 to 7 business days, depending on the destination and logistics involved.

Shipping Times

We aim to maintain adequate stock levels to fulfil orders promptly. However, shipping times may vary based on product availability:

  • Out of Stock Items: If an item is not currently in stock, shipping may take between 3 to 7 weeks. This timeframe allows us to restock and deliver the item without compromising quality.
  • Sundry Items: Delivery for sundry items, which includes smaller, miscellaneous products, ranges from 3 to 10 days. The exact delivery time depends on stock availability and whether the items are part of discontinued lines.
  • Backorders: For items on backorder, we will provide regular updates on expected delivery times and options for alternative products, if available.


To ensure timely fulfilment of your orders, we may occasionally provide like-for-like substitutions from different origins. This helps us avoid unnecessary delays and maintain our commitment to prompt delivery. Any substitutions will be of equivalent quality and functionality.

Additional Information

  • Order Tracking: Upon dispatch, we will provide you with tracking information so you can monitor the progress of your delivery. This service ensures transparency and peace of mind.
  • Customer Support: Our dedicated customer support team is available to assist with any delivery-related inquiries or concerns. Please contact us at [email protected] for prompt assistance.
  • Special Delivery Instructions: If you have specific delivery instructions or requirements, please inform us at the time of order placement. We will do our best to accommodate your requests.
  • Damaged or Missing Items: In the rare event that items are damaged during transit or if any items are missing from your delivery, please report the issue to our customer support team within 48 hours of receipt. We will take prompt action to resolve the matter to your satisfaction.

Shannon Hotel Supplies Ltd provides reliable and efficient delivery services to our customers across Ireland. Our delivery policies are designed to ensure clarity, flexibility, and a positive customer experience. We appreciate your business and look forward to serving your supply needs.

For any further questions or detailed discussions regarding your delivery, please feel free to reach out to our team at [email protected]

Thank you for choosing Shannon Hotel Supplies Ltd.